Service Lead

The Service Lead (Inspections) reports to the Fire Service Manager. 

What you will do:

• Assist with training inspectors and monitor adherence to procedures, policies and business systems and identify areas of improvement.
• Focus on Joint Commission training
• Review Xaap reports to ensure accuracy
• Work with inspectors to study and sign up for NICET tests
• Provide scheduling support to inspection scheduler to meet scheduling goals
• Update IST with number of hours and inspectors needed
• Optimizing schedule of day-to-day deployment of inspectors
• Demonstrate the ability to assist resolving customer issues before escalating to TSM.  Escalate repeat issues to NA, CCA, etc.
• Run weekly huddle meetings.
• Assist with contract maintenance with sales reps to solve root cause issues and correct errors found in contracts and contract entry.
• Assist TSM with annual reviews for inspection team
• Work with sales team to grow and preserve the RIF base
• Work in the field with the team completing inspections as needed

What we are looking for:

• State of Ohio Fire Alarm or Sprinkler License – both are preferable (or have the knowledge and experience to have within 30 days of employment)
• NICET II or the work history to qualify and take tests within 90 days of employment.
• Experience with fire alarm and/or sprinkler inspection reporting practices and requirements
• Joint Commission knowledge
• Excellent customer service and communication skills
• Ability to use a computer to learn to navigate the many systems needed to accomplish the tasks above

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.