Customer Experience Manager

Charlotte, NC

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Dynamic Environment: Work in a high-paced environment where every day brings new challenges and opportunities.

• Valued & Recognized: Join a culture where your efforts are valued, recognized, and rewarded.

• Collaborative Spirit: Join forces with amazing colleagues who share a deep commitment to our values and go the extra mile for our customers, society, and each other.

About the role:

Are you passionate about shaping the future of customer experience? We seek a dynamic Customer Experience Manager to lead our dedicated team in Charlotte, NC. In this pivotal role, you'll ensure stellar team performance and superior customer service, reinforcing our market leadership.

In This Role, You Will:

• Team Leadership:Mentor and guide your team daily, promoting a culture of excellence and accountability.

• Performance Management:Monitor team metrics rigorously, swiftly addressing any performance gaps.

• Training & Development:Equip the team with the necessary skills and knowledge to excel. Collaborate across teams to enhance service quality and address challenges proactively.

• Customer Relations:Foster strong customer relationships-lead initiatives to optimize service delivery and operational efficiency.

• Data Integrity:Enhance data quality through meticulous compliance checks. Utilize data to drive improvements and uphold high standards across all service metrics.

• Stakeholder Engagement:Manage both internal and external stakeholder relationships to streamline operations.

• Talent Acquisition:Oversee hiring processes, nurturing a pipeline of talent that supports business growth and innovation.

To thrive in this role, you'll need:

• Bachelor's degree or four years of functional experience in ocean transportation or logistics.

• Operational Leadership:Minimum of 3 years experience managing sizable customer service or operations teams in logistics.

• Industry Knowledge:Deep understanding of legal and commercial frameworks in transport and international trade.

• Strategic Influence:Skilled in working within a matrix organization, leveraging networking and collaboration to achieve results.

• Communication Excellence:Proficient in engaging diverse, multicultural stakeholders through effective communication and presentations.

• Results Driven:Demonstrates a relentless drive for excellence, focusing on customer service and cost efficiency.

• Proven experience in client or program management.

Join us as we harness cutting-edge technologies and unlockopportunities on a global scale.Together,let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.